Return & Refund Policy

We want you to love your purchase. If you're not satisfied, please review the policy below.

Eligibility for Returns

Returns are accepted within 30 days of delivery if:

  • The item is unused and in original packaging

  • There is proof of purchase

  • The product is faulty, damaged, or incorrect

Non-Returnable Items

For hygiene and safety, we cannot accept returns for used:

  • Skin care products

  • Makeup tools

  • Personal-use red-light therapy devices

(Unless defective upon arrival.)

Refunds

Refunds will be issued to the original payment method once inspected and approved. Processing time: 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or wrong.

To request a return, contact:
📧 support@glowshaven.com